Some questions are asked more frequently than others. This section aims to address those common inquiries to simplify your experience on our website and help you fully benefit from our services and product offerings.

---

1. How Do I Become a Trade Customer and Start Re-Selling Vitacio Products?

To become a Trade Customer and purchase from our trader’s website, you will need to apply for an account. The process is quick, easy, and can be completed entirely online.

Click Here to fill out the brief application. Once registered and approved, you will gain full access to product information, pricing (including discount structures), service details, and other exclusive sections for our trading partners. You’ll be able to make purchases and start trading in no time!

---

2. How Do I Find the Product(s) That I Am Looking For?

Start by signing in to your account. Once inside the Members Section, you can search for the product(s) you need. Additionally, you can:

• Click on “Get Shopping” in the top menu to view all available products.
• Click on “Categories” in the top menu to view product ranges specific to individual categories.

If you encounter any difficulties finding a product, feel free to contact us for assistance.

---

3. Who May Re-Sell VitacioUK’s Products?

Anyone can register to re-sell our wholesale range of products. We supply a wide variety of trade customers and natural health professionals worldwide, catering to businesses of all sizes—from small home businesses and online retailers to larger independent health stores and distributors of health supplements.

---

4. Does Vitacio UK Offer Additional Services to Help Re-Sellers Boost Their Sales?

Yes! We share our expertise in the health supplement industry through unique services and product solutions. Our tailored services include White Label/Own Label Products, Ready-to-Trade e-Commerce Websites (Turn-Key Webstores), Marketing Services, and more—depending on your specific needs.

---

5. What is the Minimum Order Quantity (MOQ)?

Our Minimum Order Quantity (MOQ) is:

• 5 bottles per product or
• 5,000 loose/bulk capsules.

(Please notify us if you prefer branded or no-label product packaging.)

---

6. Do You Ship Orders Outside of the UK?

Yes! We ship our health foods and supplements to almost any destination worldwide. Log in and click here for delivery FAQs.

---

7. How Do I Set Up My Own Label?

Setting up your Own Label is simple! We offer most of our supplements as white label products (no label, so you can add your own). Many of our smaller re-sellers print their own labels or use online print services.

We also provide Own Label Customisation Services for re-sellers who are in the early stages of their business or looking to fast-track the process. For just £49.99, our graphic designers can customise our ready-made white label template to fit your branding. This service includes:

• Customising the label with your logo, preferred colors, and business details (e.g., address, email, website).
• Creation of a label image you can use for listings on platforms like eBay, Amazon, or your website.

Special Note: We charge £49.99 per label to cover the cost of the designer’s time. The label printing and application is complimentary for our customers. You can order Your Own Label Service by Clicking on Buy Own Label under Own Label in the Top Menu, and we’ll send a proof within 2–3 business days.

---

8. My Account

How do I edit my account information?

After logging in, click the “My Account” link in the top right corner to update your details. You can:

• Change your password
• Update your address book
• Modify your wish list
• View your order history
• And more.

I forgot my password—what should I do?

Click the “Login” link in the top right corner. In the “Account” box, you’ll see a link that says “Forgotten Password”. Click on it, enter your email address, and we’ll send a new password to your inbox.

---

Delivery FAQs

1. What Will I Pay for Shipping?

Shipping costs are automatically calculated during checkout. Simply add items to your cart and proceed to checkout to view available shipping options and their respective costs.

2. When Will My Order Ship?

Our lead times are:

• 1–3 days for small orders
• 5–10 days for large orders (500+ bottles or 100,000 loose bulk capsules)

3. What Is Your Return Policy?

Please take a look at our Terms & Conditions for complete details on our return policy.

4. What Should I Do If I Receive the Wrong Product(s)?

If you believe you’ve received the wrong product(s), despite our thorough quality checks, please contact us within 72 hours of receiving your order, and we’ll resolve the issue as quickly as possible.